If you have any questions or need some help, please email Customer Service Hours
*How long will it take my order to arrive ? We aim to deliver all orders to Europe within 5-7 working days and all other destinations within 10 working days. Please see our Delivery Page for full details of all delivery timescales. *How much is a delivery ? Standard shipping charges are €15,00 (charges and customs charges are at customer’s *How can I return my order ? If any of the items in your order are faulty or damaged, then please Contact Us within 24 hours from the delivery of your order for a change or a refund. The home withdrawal service is free and a courier will with withdraw the parcel containing the items you want to change or return. *Payment We accept Bank transfer and PayPal. *Placing an order We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to ensure the security of information we collect online. We take reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you suffer if a third party procures unauthorized access to any data you provide when accessing or ordering through the Services. For more information on how we use your data, please see our Privacy Policy.
SHIPPING REGION AVAILABILITY To ensure you receive the best service possible, we will select a courier to deliver to your area. BABJADES currently ships to the United States, Canada, Argentine, Brazil, Hong Kong SAR, China, Japan, Switzerland Russia and all the countries of the European Union. SIGNATURE FOR DELIVERIES Most orders will require a signature on delivery. Please be aware that our service is not a named delivery service and so anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for at any address requested for delivery. If you are unable to sign for the delivery, the driver will make a total of three delivery attempts on three consecutive working days. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse. SHIPPING COSTS (charges and customs charges are at customer’s charge) Delivery charges are outlined in the table below. Delivery location Delivery Charge Delivery Expected Timing EU Standard Delivery €15,00 5-7 working days Worldwide Delivery €15.00 7-10 working days
Please check your order as you receive it. If your order is not as expected, please Contact Us in 24 hours from the delivery with your order confirmation number in hand. Items must be returned in their original condition with all garment tags attached in the packaging provided. Returns that have been worn, used., altered or damaged will not BABJADES If you have any questions please Contact Us.
ACCEPTANCE OF TERMS & CONDITIONS By using BABJADES.COM you give your acceptance of our Privacy Policy. If you do not agree to this Privacy Policy, please do not use the BABJADES.COM website. BABJADES may make changes to the information contained on this website, or to the services shown, at any time and without notice. BABJADES may on occasion change the rules that govern your use of this website. Your use of this internet site following any changes constitutes your agreement to be bound by the rules as changed, BABJADES may change, move or delete portions of this site, or may add to it on occasion. All materials appearing on this site, including images, illustrations, designs, icons, photographs, video clips and other materials (collectively ‘’Content’’) are copyrights, trademarks, trade dress and/or intellectual properties owned, controlled or licensed by BABJADES and/or its subsidiaries and/or affiliates. This website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by BABJADES and all other BABJADES trademarks appearing on this site are trademarks of BABJADES. ORDERS You agree that your order is an offer to purchase the product(s) listed in your order per the Terms. You agree that an order is engaging in a contract with BABJADES. All orders are subject to our acceptance and availability. Items that are placed in your shopping bag are not reserved and may be purchases by other customers before confirmation. We will inform you if we are unable to fulfil your order. We may choose not to accept your order in our discretion for any reason without liability to you. Examples of occasions we may not accept your order are if we are unable to obtain authorization for payment, if shipping restriction apply to an ordered item ordered is out of stock, if an item ordered does not satisfy our quality control standards and is withdrawn, or if you do not meet the eligibility criteria set out within Terms. We are under a legal duty to supply goods that conform with their description on the website. Acceptance of your order and formation of a contract of sale takes place when your order has been dispatched and we have sent you an email confirming this. Payment will be debited from your nominated payment method when your order is despatched. We will store a record of your transaction for a minimum of one year. PRODUCTS BABJADES products may be available in selected BABJADES stores and in various other locations. BABJADES cannot guarantee that products displayed on this site will be available in every physical location. Product descriptions, specifications, colors and pricing are subject to change at any time without notice. DISCLAIMER The information and materials contained in this site are provided without warranties of any kind, either express or implied. BABJADES disclaims all warranties, express or implied, including, without limitation implied warranties of merchantability and fitness for a particular purpose to the fullest extent permissible under the applicable law. You acknowledge, by your use of this site, that you use it at your own risk and that you assume full responsibility of any equipment you use in connection with your use of this site, and that BABJADES is not be liable for any damages of any kind related to your use of this site. LIMITATION OF LIABILITY You agree to defend, indemnify and hold BABJADES harmless from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of this site. BABJADES is not liable to access this site, or from your reliance on any information contained in this site. MISCELLANEOUS This site and the Contents therein are displayed solely for the purpose of promoting BABJADES products and services. This site is controlled and operated by BABJADES from its office in Milan, Italy COLORS SHOWN BABJADES will make all effort to show the color of the garments as close to reality as possible. However, the colors that appear on the screen can vary in accordance with the quality and/or settings of your computer monitor. We cannot guarantee that the colors shown on the website exactly reproduce the color of the actual garments. PRICES Prices shown on the website are in Euros and are inclusive VAT. Prices do not include delivery costs. (charges and customs charges are at customer’s charge) All prices and offers remain valid as advertised from time to time. The Euro price of a product displayed on the website at the time the order is accepted will be honored, except in cases of obvious error. If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction. All orders are placed with BABJADES, which is an Italian entity. Your card issuer or payment method provider may therefore apply other international bank charges. We have no control and cannot predict the amount of these charges. Please contact your issuing bank before placing your order if this applies to you. PAYMENT The prices shown are per article and include VAT if nothing else is indicated but exclude delivery charges. We reserve the right against obviously incorrect prices shown on the website. We reserve the right to change prices and conditions without notice, therefore we recommend that you read through the terms & conditions again, when you next visit our site. You confirm that the credit/debit card is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery. To help ensure that your shopping experience is safe and secure, we use security systems to encrypt your payment details, making it virtually impossible to breach. We have the right to cancel your purchase without prior notification. Examples of occasions we may choose to cancel your purchase are: your card details have been flagged by our fraud screening processes or are declined by our fraud screening processed. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website. CONTACT US If you have any comments or queries regarding our Privacy Policy, please send us an email to info@babjades.it CONTACT US
info@babjades.it or give us a call.
Monday to Friday
9am/1pm – 2pm/ 6pm GMT
+39 0254050283
HELP
charge)
Faulty or damaged items
If you choose to pay with PayPal; when selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to BABJADES.COM.
How secure are my details ?
DELIVERY & SHIPPING
Our couriers deliver Monday to Friday excluding public holidays.
RETURNS
Refunds can take 10 working days before they appear on your account.
be accepted and may be sent back to you and/or refund refused. Items must be returned with the original returns form. We may not refund items that are sent without the returns form included.
Simona Milano Sas
Via Archimede 5
20129 Milan
Italy
TERMS OF USE
After submitting an order to us, we will send you an order acknowledgment email. This email will include your order number, details of the item you have ordered from us and delivery details. Please note that this email is an acknowledgement of your order and is not an acceptance of your order.
Payment can be made by Bank transfer and PayPal. Payment will be debited and cleared from your account upon dispatch of your order.
If you choose to pay with PayPal; when selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to BABJADES.COM.